Customer Success Agent

Join Neondex and be the bridge between our users and our cutting-edge AI-powered crypto trading platform, ensuring a seamless and exceptional customer experience.

Apply now

Job description.

As a Customer Success Agent at Neondex, you will be responsible for ensuring our users have a smooth and engaging experience while using our AI-driven trading platform. Your role will involve assisting customers with inquiries, resolving issues, and guiding them to maximize the platform’s capabilities.

You will work closely with our support, product, and development teams to improve user satisfaction and help shape the future of AI-powered trading.

Responsibilities.

Assist customers with account setup, trading features, and troubleshooting.
Provide prompt and effective support via email, chat, and phone.
Gather user feedback to improve the platform and user experience.
Collaborate with internal teams to ensure customer success and retention.
Educate users on best practices in AI-powered crypto trading.

Requirements.

Previous experience in customer support, preferably in fintech or crypto.
Strong problem-solving and communication skills.
Basic understanding of cryptocurrency trading and AI-powered platforms.
Ability to work independently and in a fast-paced environment.
Passion for helping users succeed in their trading journey.

Apply now